Our Call Centers

From complex Customer Service type call handling to dealing with Emergency Callout requirements to Text Chat services to simple telephone answering and messaging, GlobalECharge Call Center staff and expertise can be drawn upon to develop with you the most effective and professional services for your organisations requirements.

Call handling

GlobalECharge Call Centres will work closely with you to understand the needs of your business and those of your clients and come up with a script that reflects this. Calls are designed to flow so that callers get an experience and resolution that mirrors that that they would have had in speaking with your own staff.
Working alongside GlobalECharge will free up your team to deal with business critical tasks rather than answering the phone.

Call Centre Services

This can include MultiMedia contact handling including receiving\actioning emails, web forms, webchat and text communication.
Outsourcing to GlobalECharge Call Centres does not mean that you will lose control of your processes. Using provided live statistics you can monitor the performance of your outsourced call centre. This provides you with a secure 24 hour access to realtime performance analysis. You can also update your account, listen to call recordings and generate historical reports. A powerful tool to monitor your outsourced facility – available to view whenever and wherever you need to.

Telephone Answering and Messaging Service

Organisations and businesses of any size can experience unplanned for spikes in telephone calls. First impressions count and by working with GlobalECharge you can ensure that every one of your callers get a positive first impression and high quality customer service whatever time of the day or night they call. For smaller businesses we can be your complete virtual office and for larger organisations you could simply overflow the call peaks across to us to be certain that all calls are answered and your organisation’s professional image maintained.
Why not complete the enquiry form or call 0203 670 4676 to find out what mplcontact can do for YOUR business.

Call Centre Quality Assurance

Do you have an existing call centre or are you outsourcing to a call centre but are unsure of the quality of the call centre agents? GlobalECharge provides a cutting edge service to QA your call centre agents using a proprietory scoring system for a very minimal cost. Contact us for more information on this service.